Frequently Asked Questions

We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.

Please call the office during routine business hours for all prescription refills. Some medications require an office visit in order to be refilled. We will let you know if your child needs to be seen. Please allow 24 hours to complete your refill request. Emergency refills (eg: asthma rescue medication) will be handled promptly, including after hours, but please try not to let refills become an emergency. Please have the following information available when you call: child’s name, date of birth, name, strength and dosing of medication, the pharmacy name and phone number, and a callback number. We are happy to offer electronic prescribing for safe and efficient medication ordering during office visits and for most refills. Please provide your pharmacy of choice when you call for your child’s prescription. Please note that any prescriptions for controlled medications, including all ADHD stimulant medications, must be picked up in the office and filled within 7 days of the original Rx date.

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 5 - 10 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Every effort is made to arrange your child's well care and follow up visits with their primary care physician. When your child is ill, he or she may see any one of our physicians.

Sick visits treat many types of injuries and illnesses that need same-day or next-day medical care. Children’s symptoms can change quickly, so don’t hesitate to call if your child’s symptoms get worse.

The following are some of the most common conditions treated during sick visits:

• Flu Upper respiratory infections
• Earaches Headaches
• Sore throat or strep throat
• Congestion
• Coughs
• Abdominal pain
• Asthma
• Rashes or hives
• Allergic reactions
• Eye discharge or infection
• Vomiting and/or diarrhea

We also treats minor injuries like cuts.

While all the conditions often treated during a sick visit have the potential to need immediate care, some symptoms are red flags that your child needs quick medical attention.

Call us immediately for the following symptoms:

• Fever of 100.4ºF or higher in children younger than one-year-old
• Fever that lasts longer than three days
• Unusual symptoms lasting more than three days
• Persistent pain
• Widespread rash Fever of 102ºF or higher plus other symptoms in children over one-year-old

Other symptoms that may appear with a fever that signal a potentially serious problem include a rash, stiff neck, vomiting, and headache.

When your child is sick, call the office as early in the day as possible so they can schedule a same-day visit if necessary.

If you have questions about your child’s symptoms or you need to schedule a sick visit, call our office or book an appointment online.

Please refer to our Insurance page to review a list of accepted insurance providers.

We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.